TERMS OF USE
Last updated: September 5, 2026
TERMS OF USE
What you can expect from Vaultr, and what we expect from you. Plain rules, no fine print.
AGREEING TO THESE TERMS
These Terms of Use are the agreement between you and Vaultr ("we", "our", "us") covering the Vaultr website and the Vaultr app for iPhone and iPad (together, the "Service").
By creating an account or using the Service you accept these terms. If you do not accept them, please do not use the Service. How we handle your data is covered separately in our Privacy Policy, which forms part of this agreement.
WHO MAY USE VAULTR
You must be at least 16 years old to use the Service. If you are under the age of majority where you live, you need permission from a parent or guardian.
You are responsible for keeping your password secret and for everything that happens on your account. Tell us at once if you think someone else has access to it.
YOUR ACCOUNT
Give us accurate information when you sign up and keep it current. One person, one account. Do not share your account with other people or sell access to it.
You can change your display name and password, export your data as JSON or CSV, and delete your account at any time. In the iOS app, deletion lives under Profile → Security → Danger zone. Deleting your account removes your collection, wishlist, achievements and any remaining scan tokens, and cannot be undone.
SCAN TOKENS AND PAYMENTS
Vaultr is free to use. Scanning a shelf photo with our AI costs one scan token. New accounts get five tokens at no charge, and you can buy more in token packs.
- ▸One token, one photo: A token is spent when a scan runs. If a scan fails, the token is returned to your balance.
- ▸Tokens do not expire: They stay on your account until you use them or delete your account.
- ▸Tokens are not money: They have no cash value, cannot be transferred between accounts, cannot be exchanged for cash, and are not refundable except as described below or as the law requires.
- ▸Where you buy matters: On this website, payments are processed by Stripe. In the iOS app, token packs are in-app purchases processed by Apple, because Apple requires this for digital goods.
- ▸Refunds: For in-app purchases made through the App Store, refunds are handled by Apple under the terms of your Apple Account, so please request them from Apple. For purchases made on this website, contact us and we will help.
- ▸Prices: Prices are shown before you buy and may change over time. A price change never affects tokens you have already bought.
ACCEPTABLE USE
While using the Service, please do not:
- ▸ Break the law, or infringe anyone else's rights.
- ▸ Upload photos that are not yours to upload, or that contain other people's private material.
- ▸ Upload illegal, hateful or sexually explicit images.
- ▸ Try to get around token limits, tamper with purchases, or attack, probe or overload our systems.
- ▸ Scrape the Service, or resell our game data or AI scanning as your own product.
- ▸ Use automated tools to create accounts or run scans in bulk.
We may suspend or close an account that breaks these rules. Where it is reasonable to do so, we will tell you why first.
YOUR CONTENT
Your collection, your wishlist, your notes, your profile photo and the shelf photos you scan stay yours. We claim no ownership of them.
You do give us permission to store and process that content for one purpose: running the Service for you. For a shelf photo, that means sending it to our AI provider to read the game titles. We do not keep the shelf photo afterwards, and we do not use your content to advertise to you or sell it to anyone.
GAME DATA AND ARTWORK
Game titles, cover art, release dates, ratings and similar details come from IGDB.com and are used under licence. That material belongs to IGDB and its rights holders, not to us, and it is provided for you to catalogue your own collection.
Everything else in the Service — our software, design, the Vaultr name and logo — belongs to us. You may use it to run the Service as intended, and not for anything else.
ABOUT THE AI SCANNER
The scanner is a best effort, not a guarantee. It reads spines from a photo and can misread a title, miss a game, pick the wrong platform or the wrong edition. Poor light, glare and angled cases all make it worse.
Always check the matches before you add them, and correct anything that looks wrong. Estimated values and ratings are informational only. Do not treat them as a valuation, an appraisal, or advice about buying or selling anything.
CHANGES TO THE SERVICE
We are actively building Vaultr, so features may be added, changed or removed. If we remove something you paid for, or make a change that seriously reduces what you get, we will tell you and do our best to make it right.
The Service also depends on things outside our control, so we cannot promise it is always available or error free.
ENDING THIS AGREEMENT
You may stop using the Service and delete your account whenever you like. We may suspend or close an account if these terms are broken, if it is required by law, or if we stop offering the Service.
Before you go, use the export tool in your profile to download your collection. After deletion your data is removed and cannot be recovered.
DISCLAIMERS
The Service is provided "as is" and "as available". To the extent the law allows, we make no warranties of any kind about it, including that it will be uninterrupted, secure, or that scan results will be accurate or complete.
Your collection data is important to you, so keep your own copy. The export tool in your profile is there for exactly that.
LIMITATION OF LIABILITY
To the extent the law allows, we are not liable for indirect or consequential losses, lost profits, or lost or corrupted data arising from your use of the Service.
Where liability cannot be excluded, our total liability to you is limited to the amount you paid us in the twelve months before the claim. Nothing in these terms limits rights you have as a consumer that cannot legally be limited.
CHANGES TO THESE TERMS
We may update these terms. The date at the top of this page shows the last change. If a change is significant we will give notice in the Service or by email before it takes effect.
Continuing to use the Service after a change means you accept the updated terms.
CONTACT US
Questions about these terms? Reach out — we answer within 3-5 business days.
You can also use the support form in the app, under Profile → Help & support.